Cancellation Policy
Overview
At NextWebCraft, we strive to provide exceptional website design and media design services. We understand that circumstances may arise where you need to cancel our services. This Cancellation Policy outlines the terms and conditions for cancellations.
General Cancellation Terms
1. Cancellation Before Work Commences
- If you choose to cancel our services before any work has commenced, you are eligible for a full refund.
2. Cancellation After Work Commences
- If you decide to cancel after work has commenced but before completion, a partial refund may be issued based on the amount of work completed up to the cancellation date. The refundable amount will be calculated at our discretion.
Non-Cancellable Situations
1. Domain and Hosting Purchases
- If domain and hosting services are purchased on your behalf, these costs are non-refundable and non-cancellable. Once a domain is registered and hosting services are set up, these services cannot be undone or transferred to another provider immediately.
2. Completed Projects
- Once a project is completed and delivered, it cannot be canceled. We offer revisions to ensure your satisfaction, but once final approval is given, the project is considered complete and non-cancellable.
3. Client Delays
- If delays are caused by the client, including but not limited to lack of communication or failure to provide necessary materials, cancellations will not be accepted, and no refunds will be issued.
How to Request a Cancellation
1. Contact Us
- To request a cancellation, contact us at [email protected] with your order details and a detailed explanation of your cancellation request.
2. Review Process
- Once we receive your cancellation request, we will review it and notify you of the approval or rejection of your cancellation within 10 business days.
Refunds Following Cancellation
1. Approved Cancellations
- For approved cancellations, any eligible refunds will be processed according to our Refund Policy. The refundable amount will be credited to your original method of payment within 5-10 business days after approval.
Changes to This Cancellation Policy
NextWebCraft reserves the right to update or change this Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns about our Cancellation Policy, please contact us at:
Email: [email protected]
Phone: 98155-17560
Thank you for choosing NextWebCraft. We are committed to providing you with high-quality website and media design services while respecting your needs and ensuring your satisfaction.
