Refund Policy
Overview
At NextWebCraft, we are committed to providing high-quality website design and media design services. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions for refunds.
Eligibility for Refunds
1. Service Dissatisfaction
- If you are not satisfied with our services, you may be eligible for a refund. To be eligible, you must provide a detailed explanation of your dissatisfaction within 7 days of the service delivery date.
2. Non-Delivery of Services
- If we fail to deliver the services as agreed upon in the contract, you are entitled to a get refund. This includes situations where the service delivery is delayed beyond the agreed timeframe without prior communication.
3. Cancellation by Client
- If you choose to cancel the service before work has commenced, you are eligible for a full refund. If cancellation occurs after work has commenced but before completion, a partial refund may be issued based on the work completed up to the cancellation date.
Non-Refundable Situations
1. Completed Projects
- Once a project is completed and delivered, refunds are not available. We offer revisions to ensure your satisfaction, but once final approval is given, the project is considered complete.
2. Client Delays
- If delays are caused by the client, including but not limited to lack of communication or failure to provide necessary materials, refunds will not be issued.
3. Change of Mind
- Refunds will not be issued for changes of mind once work has commenced, except as noted in the “Cancellation by Client” section.
4. Domain and Hosting Purchases
- If domain and hosting services are purchased on your behalf, these costs are non-refundable. In case of a refund request for other services, the cost of domain and hosting will be deducted from the refundable amount.
How to Request a Refund
1. Contact Us
- To request a refund, contact us at [email protected] with your order details and a detailed explanation of your refund request.
2. Review Process
- Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 10 business days.
3. Refund Processing
- If approved, refunds will be processed to your original method of payment within 5-10 business days.
Changes to This Refund Policy
NextWebCraft reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Email: [email protected]
Phone: +45 22193455
Thank you for choosing NextWebCraft. We are dedicated to ensuring your satisfaction with our services.
